Enva

Enva

Enva is a leading environmental services company, helping businesses across the UK waste less and recycle more.

I helped them through a major, user-driven digital transformation programme, designing connected digital experiences that replaced inefficient, error-prone offline processes and freed Enva’s customers and internal teams up to work on higher-value tasks. As a part of that, I evolved their digital brand and created their first design system, allowing them to quickly create and iterate new digital journeys.

I worked with Enva in partnership with Rockpool Digital.

Services

User research
Digital strategy
Service design
User experience design
Digital brand
Visual design
 

User research
Digital strategy
Service design
User experience design
Digital brand
Visual design

MyEnva homepage

Research told us that what people needed from a service management platform varied widely depending on their role within their organisation.

I designed a flexible, personalised landing page built around the concept of a daily top three, helping users focus on the tasks that would keep their sites running, whatever their role.

I quickly discovered that digital transformation has basically passed the environmental services industry by.

Working with the Enva and Rockpool teams, I developed a user-centred strategy for a more efficient way of working - everything from real-time, GPS-enabled service updates through to mobile-first management based on QR codes that link physical products to digital services.

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Enva had never really had to think about digital brand before, so I took the opportunity to develop a comprehensive design system that allowed us to quickly design and build hundreds of interfaces across employee, customer and supplier experiences.

Animation was a key part of the design sytem, helping us to create moments of reward in the midst of complex journeys.

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MyEnva is designed for people who use it day-in, day-out, so our design principles were focused on maintaining clarity and speed through information-dense screens.

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